Shipping & Return Policy
Plant medicine deserves transparent terms. Here's how we ship — and how we make it right if something isn't.
Our Practitioner's Promise
At Dragon Hemp, we approach your wellness the same way our founder, Kevin Menard, LAc, approaches his patients in the clinic. Based on the principles of Traditional Chinese Medicine, our formulas are designed for deep, root-cause results—not temporary masks. Because true inner harmony and restoration take time, our policies are built to support your journey without friction.
All Sales Final
Due to the changing federal hemp regulations, we will have to suspend nationwide shipping — your last day to order is Thursday, December 10.
Starting Monday, September 28, all sales are final: every order is non-returnable and non-exchangeable, and all discounts are applied automatically at checkout.
If something arrives damaged, defective, or incorrect: we'll always make it right. Email us within 7 days of delivery at info@dragonhemp.com with your order number and a photo, and we'll arrange a replacement while supplies last, or a refund if the item is no longer available.
Retail Return: Products purchased from our Sag Harbor location must be returned in-store and are not eligible for online return processing.
Stock up with confidence: every Dragon Hemp formula keeps for at least two years, so anything you order now will be good long after December 10.
To initiate a return or exchange, email our apothecary team at info@dragonhemp.com.Â
Shipping
Reliable remedies require reliable care.
Proactive Processing: Our team will ship your protocol within one business day (Monday–Friday, excluding holidays). The delivery timelines are carrier estimates that begin once your order leaves our hands:
Standard Shipping: 5–8 business days
Express Shipping: 2–3 business days
Our Carrier: We ship via DHL, with final delivery often handled by USPS. If you live in an area where USPS delivers to a PO Box rather than your home address, please include your PO Box when checking out to ensure smooth delivery.
Reliable Care: Our commitment to your protocol does not end when your package leaves our facility. If your delivery is delayed more than 48 hours beyond the estimate, email us. We will work with the carrier to ensure your formulas arrive or are swiftly replaced.
Order Changes & Cancellations: We will do everything possible to accommodate order changes or cancellations before fulfillment begins, but cannot guarantee modifications once an order has been placed.
Order Accuracy: Please check your delivery details carefully, especially when using auto-populated payment methods like Apple Pay or Google Pay. We will do everything possible to accommodate address corrections before dispatch, but we cannot alter details once fulfillment begins.
Where We Ship
We ship to most U.S. states and territories, except for Colorado, Idaho, and Wyoming, due to local CBD regulations.
Given the evolving regulatory landscape for hemp and cannabinoids, by placing an order you acknowledge responsibility for understanding the regulations in your jurisdiction.
We do not offer international shipping. Â
Contact Us
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If you have any questions that are not answered here, contact us at info@dragonhemp.com.Â
Return Address
Dragon HempÂ
108 Main Street, PO Box 2271Â
Sag Harbor, NY 11963